General Questions

Can I run the OnRez Viewer and the Second Life Viewer on the same computer?

You will be able to run both programs on the computer, but keep in mind that the OnRez Viewer and the Second Life Viewer are two different programs. Updates and patches are specific to each individual program.

If I am running both the Second Life Viewer and OnRez Viewer on the same computer, will one download update both?

No, when you run each program, the updates will be for the program you are currently running.

How do I right click when my Mac mouse has only one button?

On a Mac, pressing command/Apple button while clicking the mouse does the same as using the right mouse button on a two button mouse.

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I'm having problems on wireless networks.

Second Life performs much better on a direct connection, and may have bandwith/packet loss problems while on a wireless network. Use a direct (wired) connection wherever possible. Usually the problem with a wireless network is that connections can drop in and out.

I'm expereiencing errors.

Check both the OnRez and Second Life blogs to see whether it's a viewer issue, or in-world issue.

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My computer is crashing every time I run the program.

Your internet connection is likely very unstable, as when your packet loss is very high (the red bar in the top right corner) you tend to heat up the computer, which can cause an involuntary freeze or crash.

Restart your computer, and try closing any unnecessary programs to get the best experience and fastest response time in-world.

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